Customer Service

VPN Review - SaferVPN


(Note: For a comprehensive and up-to-date comparison of features and prices for different VPNs, click on this VPN and Proxy Comparison list.)

SaferVPN writes 100% of their own VPN server software. This sets SaferVPN apart from other VPN services in that their proprietary VPN protocols are modified to overcome some of the common problems associated with getting past "The Great Firewall of China." Because of this, not only is SaferVPN a great solution for anyone needing safe, fast, and secure internet, SaferVPN is especially beneficial for users in China. SaferVPN manages their own network and hardware which gives the users ultra fast VPN speeds.


SaferVPN can be purchased for $5.99 a month if you buy the annual subscription, or $7.99 if you buy just a single month. These prices are considerably cheaper than other VPN providers who offer as many features as SaferVPN.

Website

SaferVPN's website is elegant and user friendly. They offer a growing knowlegebase to help with any question you may have.


Perhaps the thing that has me most impressed about SaferVPN is the costumer service.They have a fantastic support ticket system. The first time I submitted a ticket for a question I had, I received a response within minutes of sending the ticket. All the tickets I submitted to SaferVPN were careful and efficiently replied to very promptly. Every ticket I have submitted has received a response in less than an hour.


Features and servers

SaferVPN currently offers 13 server locations from various places around the world.


To make connecting easier, they offer software that enables you to quickly change servers and connect automatically.


Reliability and speed

Many of the VPN services I have used often have unreliable connections here in China. I am used to having to try to connect multiple times before finally connecting, then once I am connected, I will often lose the connection and have to reconnect. With SaferVPN this is not the case. The first time I connected to SaferVPN, it connected right away and never lost the connection!

Whenever I use a VPN, I always use my own Youtube test to make sure the speed is acceptable. I have not had any problems with SaferVPN browsing Youtube. Not only is the speed very fast, it is also very consistent.

Pros:
  • Big bang for your buck. SaferVPN offers a lot of features without a huge price tag.
  • Professional and easy to navigate website.
  • Phenomenal service.
  • Many different servers all over the world.
  • Very reliable and consistent.
  • Fast
  • Offers a free trial.
  • Website not blocked in China
  • SaferVPN writes their own server software.
  • They offer modified VPN protocols to help with connecting in China.
Cons:
  • No live chat (to be fair though, there ticket response time is just as fast as some other companies "live" chat).
SaferVPN offers a free trial, so try it out now!



(Note: For a comprehensive and up-to-date comparison of features and prices for different VPNs, click on this VPN and Proxy Comparison list.)

About McKay Christensen

After having lived in Oregon, Alaska, and China for the past 10 years doing landscape design and English teaching, I have returned to my home state of Utah and currently work for a growing tech company.

In my free time I enjoy working on my TutorialGeek.net website where I post tutorials and reviews (and anything else I think is geeky) and I also like to write songs for my Super English Kid Youtube channel.

My favorite things to do include anything with my wife and son. Hiking, camping, and photography (or anything else outdoors). Playing Ultimate Frisbee or Ping Pong. Listening to 60s, 70s, or 80s, music. 

Feel free to contact me using my contact page. I would love to hear from any of you!

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